Read Our FAQ Board

You can also find specific product and order information by clicking on the additional catalogue at the left.
1. How do I find a product online?
  You can find your product from the Left Navigation bar under the [Product Catalogue] section.
2. How do I place order online?
  Purchasing our product has never been easier. Just choose the product you like, click on the [Design Your Pen] and follow the on screen instruction.
3. How do I check the status of my order?
  Just send an email to info@bicclic.com and quote your order number. Orders ship in five working days after artwork approval. 
4. How do I create a repeat order?
  You can simply email your instructions or create a new order and mention "This is an exact repeat of my previous order"
5. What is your product guarantee?
  Guaranteed Satisfaction: Your product and imprint will be exactly as you approved them, or we will reprint your order, refund your money or credit your account upon return of the goods.
6. What type of logo files can I send?
  We accept jpeg, .gif,. tiff, and .eps files. As well we can accept Corel, Adobe Illustrator or Freehand files. If you are not sure how to upload the file perhaps you can give us a web address where we can see your logo. Please just add the information in the comments box.
7. How do I ensure that my imprint information will be correct?
  We don't put your order in to production without your approval of the artwork.
8. How do I find the cost of higher quantity orders?
  Please use the Request Quote button or contact customer service.
9. How do I order without using a credit card?
  Just use the quote button. Add a comment as to how you are sending payment and we will process your order when payment is received. You may use the quote button and phone in your credit card number as well.
10. Canadian Orders
  Yes, we ship to Canada. We take care of all customs and give you a net price with GST added. We accept Visa, MasterCard and Amex payments in Canadian dollars for quoted orders.
11. Can I choose a color not in the Pen Designer?
  Custom orders are available for large orders. Please request a quote or contact customer service for details.
12. Ballpoint Pen Ink Removal Tips.
  For ballpoint ink we recommend an alcohol-based hair spray. The alcohol content in the hair spray will break up the ink.

If the ink is on clothing, saturate the item with hair spray. Be sure to place an absorbent paper towel or rag under the stain to catch the excess ink. You then need to blot the stain with a rag. Repeat this process until the stain is removed, then launder as usual.

If the ink is on anything other than clothing, spray the hair spray directly on the stain and then wipe off with a clean paper towel or rag. You might need to do this a few times depending on the size of the stain.

A word of caution before trying any of the methods suggested: some surfaces and fabrics may be damaged by the hair spray solution. If in doubt, test on a "hidden" area first.
13. Roller and Brite LinerR Ink Removal Tips
  Our Roller and Brite Liner inks are water-based and we recommend trying an all-purpose cleaner instead of hair spray.

If the ink is on clothing, saturate the item with the all-purpose cleaner. Be sure to place an absorbent paper towel or rag under the stain to catch the excess ink. You then need to blot the stain with a rag. Repeat this process until the stain is removed, then launder as usual.

If the ink is on anything other than clothing, spray the all-purpose cleaner directly on the stain and then wipe off with a clean paper towel or rag. You might need to do this a few times depending on the size of the stain.

A word of caution before trying any of the methods suggested: some surfaces and fabrics may be damaged by the all-purpose cleaners. If in doubt, test on a "hidden" area first and follow the manufacturer's directions.